Privacy Policy
Last Updated: 4th March, 2025
Welcome to JapaChat.com (“JapaChat,” “we,” “us,” or “our”). We are committed to protecting the privacy and personal information of our users. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use our website and chatbot services (collectively, the “Services”).
By accessing or using JapaChat, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please discontinue use of our Services.
1. Scope and Applicability
This Privacy Policy applies to all visitors, registered users, and any other individuals who access or use JapaChat. We adhere to applicable Nigerian data protection laws and regulations, including the Nigeria Data Protection Regulation (NDPR). We also acknowledge that data may be transferred or stored in other jurisdictions, as described below.
2. Information We Collect
2.1 Personal Information
- Name: Collected during registration or when you provide it voluntarily.
- Email Address: Collected during registration or other interactions, such as subscribing to newsletters or updates.
- Phone Number: Collected when you sign up or request certain services.
2.2 Chat Transcripts and User-Generated Content
We store transcripts of your conversations with our chatbot to improve our Services, troubleshoot technical issues, and provide you with a better user experience.
2.3 Automatic Data Collection
We may collect certain information automatically through cookies, web beacons, and other tracking technologies. This may include your IP address, browser type, device information, and usage data about how you interact with our website.
2.4 No Sensitive Personal Data
We do not intentionally collect sensitive personal data (such as government-issued ID numbers, passport details, or financial account details).
3. How We Use Your Information
We use the personal information we collect for the following purposes:
- To Provide and Maintain Our Services: Facilitate your access to our chatbot, respond to your inquiries, and deliver relevant immigration-related information and resources.
- To Send Marketing and Promotional Materials: We may use your email or phone number to send you updates, promotions, or other communications that may be of interest to you. You can opt out of these communications at any time by following the unsubscribe instructions in the message or by contacting us directly.
- Analytics and Service Improvement: We use aggregated and anonymized data for analytics to understand user behavior, improve our chatbot’s accuracy, and enhance the overall user experience.
- Sharing with Third Parties: We may share your information with trusted third-party partners or service providers who assist us in operating our Services. These partners are required to maintain the confidentiality and security of your personal data and are not permitted to use it for any other purpose.
4. Data Storage and Security
4.1 Cloud Storage
All data (including chat transcripts) is stored in secure cloud servers located in Europe and North America.
4.2 Encryption and Access Controls
We employ encryption, secure server facilities, and strict access controls to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
4.3 Data Retention
We retain your personal information only as long as it is necessary for the purposes outlined in this Privacy Policy or as required by law. When personal data is no longer needed, we will securely delete or anonymize it.
5. International Data Transfers
Given that our servers are located outside Nigeria (in Europe and North America), your personal information may be transferred and stored in jurisdictions with different data protection laws. We ensure that appropriate safeguards are in place to protect your data during these transfers in compliance with the NDPR and other applicable regulations.
6. User Rights and Choices
6.1 Access, Update, and Delete Your Information
You have the right to access, update, or request the deletion of your personal information at any time. To do so, please Click Here to view data delete instructions.
6.2 Opt-Out of Marketing Communications
You can opt out of receiving marketing or promotional communications from us by clicking the “unsubscribe” link in any email, replying with “STOP” to SMS messages, or contacting us directly at privacy [at] japachat.com.
6.3 Cookies and Tracking Technologies
Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. Note that disabling cookies may limit your ability to use certain features of our Services.
7. Third-Party Services
We may use third-party service providers for analytics, email delivery, and other operational functions. These third parties may collect information about your use of our Services. We encourage you to review the privacy policies of any third-party sites or services you interact with through our platform, as we are not responsible for their data handling practices.
8. Children’s Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe that a child under 18 has provided personal information to us, please contact us at privacy [at] japachat.com so we can take appropriate steps to delete such information.
9. Disclaimer
9.1 Not Legal Advice
The information provided by JapaChat is not legal advice. We are not a law firm, and the content provided by our chatbot is for informational purposes only. Always seek professional legal counsel for specific immigration or legal matters.
9.2 Accuracy of Information
While we strive to provide accurate and up-to-date information, we do not guarantee the completeness, reliability, or accuracy of the content on our platform. We will not be liable for any losses or damages incurred as a result of your reliance on the information provided.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will post the updated policy on our website and display a banner notifying you of the change. Your continued use of our Services after the posting of any changes constitutes your acceptance of those changes.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Email: privacy [at] japachat.com
We will respond to your inquiries in a timely manner and in accordance with applicable Nigerian data protection laws.
By using JapaChat, you acknowledge that you have read and understood this Privacy Policy and agree to be bound by its terms.